1. General

    This policy describes the ways we collect, store, use, and protect your personal information. You accept this policy and consent to such collection, storage and use when you sign up for or use our products, services or any other features, technologies or functionalities offered by us on our website or through any other means (collectively "the vietnamvoa.com Services"). We may amend this policy at any time by posting a revised version on our website.

    It is the policy of vietnamvoa.com to protect and preserve the privacy of its users and clients, and the confidentiality of the information they provide, subject to conditions described below. To demonstrate our commitment to privacy we encourage all of our current and prospective users to read this Privacy Policy carefully before using the system.

    This privacy policy discloses what information we gather, how we use it, and how to correct or change it. It is our intention to give you as much control as possible over your privacy in regard to your Information. Be assured that we will not disclose personal Information to third parties without your consent. By using our site, you agree to the terms of the Terms and Conditions and our Privacy Policy. Vietnamvoa.com reserves the rights to expand and/or modify this Policy at any time.

  2. Security

    Vietnamvoa.com is committed to providing the highest level of security and privacy. All transactions of user authentication including credit cards processing are conducted using SSL (Secure Socket Layer) technology, supported by your browser, which encrypts all information that is sent to us. We take every precaution to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction by implementing policies and procedures to ensure that personal information is kept only for the purposes for which it has been gathered.

    Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user. We use computer safeguards such as firewalls and data encryption, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

  3. Information

    We take measures to ensure that the information you provide is recorded accurately and completely. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. To that end, we use your personal information to:

    • provide the services and customer support you request
    • process transactions and send notices about your transactions
    • resolve disputes, collect fees, and troubleshoot problems
    • prevent potentially prohibited or illegal activities, and enforce our User Agreement
    • customize, measure, and improve our services and the content and layout of our website
    • deliver targeted marketing, service update notices, and promotional offers based on your communication preferences
    • compare information for accuracy and verify it with third parties.

    a. Information Collected from/about Clients is used exclusively for the purpose of providing better service. It is never released to third parties except when expressly permitted by the clients. Any information you provide is completely confidential and will be protected from unauthorized use. Note, the Visa-on-arrival letter often contains from 1 to 20 applicants. This is the standard in all Visa on-arrival letters when you apply online. We strive to offer better service, and in close contact with the Government, we also offer private Visa-on-arrival where only 1 order may be in one letter. This extra service is optional on our site.

    When you visit the vietnamvoa.com website or use the vietnamvoa.com services, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.

    b. Financial Transactions Credit card transactions are processed through one of the major third-party credit card processing companies. All your information is encrypted and is used only to complete the appropriate transactions. vietnamvoa.com store no credit card information on our site. c.Cookies. vietnamvoa.com uses cookies to recognize our clients when they visit our site. That allows us to customize their experience on our web site. You may need to have cookies "turned on" or enabled in the browser you use in order to register. But if you choose to disable cookies you still will be able to navigate the site. Cookies do not store any personal information. vietnamvoa.com may display links or advertisement of /to other sites and companies that may also use cookies. In such cases, vietnamvoa.com cannot be held responsibility for any and all information that these parties collect through the use of their cookies. You are hereby advised to familiarize yourself with privacy policies and information sharing standards of these sites as they may be different from vietnamvoa.com's policies and standards.

    d. System information vietnamvoa.com reserves the rights to collect and store such information as IP address, browser type or operating system type. All the information is highly confidential and will be used exclusively for system administration purposes. This information helps diagnose problems, monitor traffic and site usage. Service providers under contract who help with parts of our business operations; (fraud prevention, collection activities, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.

    e. E-mail vietnamvoa.com uses e-mail to notify our members or clients about changes in the status of their applications, changes in the database, on our web site, or when new services or features are added. As part of the service, vietnamvoa.com may send e-mails notifications whenever there are special discounts, new products added, or new features developed. Our e-mail list is confidential and is never sold or given to third parties.

  4. Disclaimer Communication over the Internet as well as applications used to provide services over the Internet are subject to various security risks. In no event shall vietnamvoa.com be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the unauthorized use, change, deletion or exposure of any information, confidential or not, resulting from unauthorized breaking into the system or any other breach of security, or system failure. vietnamvoa.com hereby disclaims all warranties with regard to the hardware and software used to provide security and support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. Accordingly, vietnamvoa.com, its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies, misuse, errors, third party interceptions, viruses, or hacker attacks resulting in loss of data or services including, but not limited to errors or interruptions in the transmission or delivery of services. vietnamvoa.com contains links to other sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. Therefore, we are not responsible for the privacy practices or the content of such web sites.
  5. Summary By accessing this site and using its services, you unconditionally agree with the terms of this Privacy Statement and our Terms & Conditions. You agree to comply with the terms that govern the use of this site and its services and that also govern all information provided by you and other users of vietnamvoa.com. If you do not agree to all or any of the terms of this Privacy Statement, please do not use this site.

    If you have questions or concerns regarding this policy, you should contact us by email at support@vietnamvoa.com.